Customer support
Last updated:
Empathy Labs LLC operates empathylabs.ai and sells fixed-price consulting packages described on /consulting.
Contact
- Email: mat@empathylabs.ai
- Phone: +1 347 574 3963
- Mail: Empathy Labs LLC, 3525 8th Ave, Los Angeles, CA 90018, United States
Support hours are Monday to Friday, 9 am to 6 pm Pacific time. We reply within 1 business day.
Billing and charges
Checkout is processed by PayPal. If a charge looks wrong, or you want a refund or to cancel, contact us first with your receipt number. We reply within 1 business day. See the Refund policy and Cancellation policy.
Before you write
For package questions, receipts, refunds, or scheduling, include your PayPal receipt number if you have one. For privacy requests, see Privacy.