# Customer support

Last updated: 2026-10-27

Empathy Labs LLC operates empathylabs.ai and sells fixed-price consulting packages described on [/consulting](https://empathylabs.ai/consulting).

## Contact

- Email: mat@empathylabs.ai
- Phone: +1 347 574 3963
- Mail: Empathy Labs LLC, 3525 8th Ave, Los Angeles, CA 90018, United States

Support hours are Monday to Friday, 9 am to 6 pm Pacific time. We reply within 1 business day.

## Billing and charges

Checkout is processed by PayPal. If a charge looks wrong, or you want a refund or to cancel, contact us first with your receipt number. We reply within 1 business day. See the [Refund policy](https://empathylabs.ai/refund) and [Cancellation policy](https://empathylabs.ai/cancellation).

## Before you write

For package questions, receipts, refunds, or scheduling, include your PayPal receipt number if you have one. For privacy requests, see [Privacy](https://empathylabs.ai/privacy).